FAQ

 

1.Q: What is our factory product range?
A:We are specialize in galvanized steel pipe , square tube ,electro galvanized iron wire, hot dip galvanized iron wire, Al-Zn alloy wire, black iron wire, annealed wire, binding wire, cut wire, U type wire, PVC coated wire, rebar wire, tie wire, barbed wire and other series of wire products and gabion, welded wire mesh, crimped wire mesh, diamond wire mesh, expanded steel mesh, hexagonal wire mesh, square opening mesh, sifter screen mesh , chain link fence, razor barbed wire, wire nails 
2.Q:How about sample policy?
Welcome sample order. Please inform your detailed sample requirement, such as the quantity, the capacity, the chain, the lift and so on. If we have the sample in stock , the ship will be quicker. If we don’t have stock, please understand to wait for the production.Express fee is charged by the shipping company. The sample fee and express fee usually paid by client, for special policy need to apply by client and approved by our leaders.
3.Q: How to order? 
A: Please send us your purchase order by Email, or you can ask us to send you Performa Invoice for your order.      B. We need to know the following information for your order: 1) Product information: Quantity, Specification (capacity, lifting height, voltage, size, material, color and packing requirement), 2) Delivery time required. 3) Shipping information: Company name, Address, Phone number, Destination seaport/airport. 4) Forwarder’s contact details if there is any in China.
4.Q: What are the trade terms we can accept?
We accept EXW, FOB, CFR, CIF
5.Q :How about Shipping term?
By sea to your nearest port ,By air to your nearest airport ,By express (DHL,UPS,FEDEX,TNT,EMS)to your door
When your order shipping out .we will provide you a tracking no in express or B/L. then  you can know clearly the status of the order.
6.Q: What are the payment terms for sample cost and order amount?
We accept the payment sent by West Union, D/P,D/A,T/T or L/C at sight.100% TT as deposit, if amount more than 30000usd  then we accept 30%TT as deposit, balance after B/L copy
7.Q: What advantages we have?
Rich experience: We have more than years experience in this industry. That means, we can preview the problems for the orders and products. Therefore, it will make sure to reduce the risk of bad situation to happen.
Point to point service: There is one sale representative who will serve you from inquiry to products shipped out. During the process, you just need to discuss with her for all problems and the way saves much time.Strict QC: For each order, strict inspection will be carried out by the QC department before shipping. The bad quality will be avoided within door.
8.Q: When Can I get the quotation?
We usually quote within 24 hours after we get your inquiry. If you are very urgent to get the price ,please tell us in your email so that we will regard your inquiry priority.
9.Q: What about the lead time for mass production?
Honestly, it depends on the order quantity and specification and the season you place the order.             About 10-20days will be finished. Generally speaking, we suggest that you start inquiry two months before the date you would like to get the products at your country .
10.Q:Why Choose US?
A.Prompt reply for inquiry within 24 hours
B. One on one service guarantees you the best purchasing experience.
C. Strong production capacity and professional workmen guarantees you the short delivery.
D. Strict delivery inspection guarantees you the high quality products.
E. Exclusive engineer support all the products question at any time
F.If need ,we can provide free training to end-users.